1. Introduction
Vela Bank ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and applications.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Financial account details and transaction data
- Government-issued identification for verification purposes
- Communication data when you contact our support team
- Device and usage data to improve our service security and performance
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our financial services
- Process transactions and prevent fraudulent activity
- Verify your identity and comply with legal requirements
- Send important service updates and security notifications
- Respond to your inquiries and provide customer support
4. Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your personal and financial information. Your data is stored on secure servers and we never share your private data with third parties for marketing purposes.
5. Data Sharing & Third Parties
We may share your information only with trusted service providers necessary to operate our platform (payment processors, identity verification services) — and only to the extent required to provide our services. All third parties are bound by strict data protection obligations.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting us. You may also request a copy of all data we hold about you.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: support@velabank.com
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